It has come to our attention that in the early morning, NoMoreRack had a breach in security so we wanted to investigate and find out what really happened. Well I want to put you at ease with an official statement that a fellow blogger received from a trusted and personal contact at NoMoreRack.
Hi Allison,
Here are some basic facts about this morning :
1) Around 3 AM PST (6 am Eastern), we were notified by customer care that certain customers were experiencing login abnormalities where a few customers may have seen other customers name and address.
2) As soon as this was discovered, our entire team was woken up as soon as we could reach them and immediately began working to diagnose and correct the abnormality. This led to our team immediately disabling our checkout process as a first precaution.
3) We then identified that the cause of the login abnormality was due to a site update that affected our backend. Our technology team was able to rectify the issue and all login abnormalities were resolved within 15 minutes.4) We want to stress that at no point was any billing information compromised. Credit card data and other sensitive private billing information is not stored on our servers. All sensitive billing data is stored within a PCI-Compliant encryption at our billing gateway. While some customers have posted comments stating that they were able to see credit card information on the site, this is simply not possible.
Every business experiences challenges and it is how the business reacts to those challenges that matters the most. Nomorerack has built its reputation on offering its members amazing deals and even more amazing customer service. We take full responsibility for what has occurred, worked as quickly as we could to rectify the problem and get notice out to our members when we had a full understanding of what occurred, reassuring our members that the abnormality had been corrected and that we are here as always to answer any questions or concerns our members may have.
As our business continues to grow, we will continue to improve our systems and respond to any and all issues that may arise as fast as humanly possible (and in some cases, faster). We thank our members for their understanding and patience and continued support.
Let me know if I can be of any further assistance. Always here to help.Thanks,
Shauna
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